PATIENT SERVICES SPECIALIST [United States]

 

Benefits:

As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.

UW Medicine's Center on Adult Genetics has an excellent opportunity for a Part time (50%) Patient Services Specialist to assist in the preparation and coordination of patient visits. Process incoming and outgoing referrals; schedule multiple (interdisciplinary) appointments; obtain and verify demographic and financial information; process patient paperwork, coordinate care with other services, triage patient telephone inquiries; check in patients at front desk; provide information about services.

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PRIMARY RESPONSIBILITIES:

Complete UWMC patient registration process; verify and update insurance coverage according to established policies and procedures.

Schedule appointments consistent with patient needs and clinic scheduling guidelines, including patient demographic information

Assemble and send appointment and other information to patients
Maintain current and accurate system by entering canceled and rescheduled appointments and make every effort to fill all available slots.

Coordinate and schedule for interdisciplinary team of providers

Assist in the preparation and maintenance of provider and clinic schedules

Answer the telephone in a professional & courteous manner according to UWMC standards; direct calls as appropriate.

Triage telephone calls to appropriate staff; obtain necessary information for return calls; initiate emergency procedure when necessary, using appropriate documentation tools.

Communicate information on medical center programs to patients, referral agencies, University departments, physicians and the community.

Provide community resource information to patients, families, and referring providers.

Communicate basic information to patients such as insurance, parking, driving directions, etc.

Collect co-pays, deposits and other time of service payments. Reconcile daily cash and receipts.

Work with caregivers and extended family members; provide clear and detailed information regarding appointments and ancillary tests, including follow-up.

REQUIRED QUALIFICATIONS:
High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience OR equivalent education/experience.

Join our award-winning team at UW Medical Center - Montlake. Among the top medical centers in the United States as rated by U.S. News & World Report 2021-2022 "America's Best Hospitals", UW Medical Center - Montlake prides itself on compassionate patient care as well as its pioneering medical advances. UW Medical Center - Montlake has again earned U.S. News & World Report’s No. 1 hospital ranking in Washington State and in the Seattle metropolitan area. It is the seventh consecutive year that UW Medical Center - Montlake has achieved both distinctions.

Excellence. Exploration. Education. Become part of our team, and join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

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