Agency Services Representative [United States]

 

Primary Details

Time Type: Full time

Worker Type: Employee

The Opportunity

$ads={1}

This role will perform streamlined licensing and appointment coordination and implementation by processing requests, executing administrative tasks as required, monitoring progress, and seeking information to ensure timely processing of agent, agency and/or adjuster licenses and applicable appointments.

Primary Responsibilities

• Support agent, agency and adjuster licensing by following established licensing processes, facilitating and tracking continuing education and escalating issues to ensure compliance with ever-changing licensing requirements
• Perform appointment and licensing processing by following established guidelines to accurately enter and manage data and monitor and track the progress of agent, agency and/or adjuster licenses and applicable appointments
• Maintain and update processes for filings by monitoring changes in requirements and researching and resolving issues to ensure agent/agency appointments and license processes are current and comply with regulations
• Build strong customer relationships by proactively seeking information and providing recommendations to agents, agencies and/or adjusters to ensure timely and efficient licensing and appointment processing as applicable
• Collaborate with team, advance knowledge of licensing and appointment processes and contribute to shared responsibilities by participating in cross-training to ensure familiarity with systems across various programs
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Required Education

• High School Diploma/GED

Required Experience

• 1 year relevant experience

Preferred Competencies/Skills

• Communicate information in a clear, well-organized, and professional manner
• Follow established guidelines to focus on details and complete tasks attentively and thoroughly
• Escalate issues when necessary
• Understand customer needs and goals actively look for ways to meet them
• Determine causes of operating errors and decide what to do about it
• Efficiently manage workload, have high productivity, exhibit optimal time management and organization skills
• Anticipate obstacles and challenges identify root cause and strategize plans to address
• Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow
• High attention to detail
• Ability to maintain confidentiality
• Work effectively under pressure
• Build constructive and cooperative working relationships
• Follow established guidelines to focus on details and complete tasks attentively and thoroughly

Preferred Knowledge

• Administrative procedures and systems, managing files and records and other office procedures and terminology
• Principles and processes for providing strong customer service
• Products and concepts relating to the crop insurance industry
• Proficient in Windows applications and Microsoft Office Suite

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.

And our people will be at the center of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.

With more than 12,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

We believe this is our moment: What if it was yours too?

Your career at QBE — let’s make it happen!

https://www.linkedin.com/company/qbe-north-america/

US Only - Travel Frequency

• NA

US Only - Physical Demands

• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Job Type

• Individual Contributor

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Compensation

Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs.

Hourly Salary Range: $20.00 - $29.10

AL, AR, AZ, Fresno, CA, CO (Remote), FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV and WY

Hourly Salary Range: $21.40 - $32.10

CA (Remote, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA

Hourly Salary Range: $24.20 - $36.30

San Francisco CA, NJ and New York City NY

Benefit Highlights

You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.

QBE recognizes that exemplary benefits extend beyond benefits coverage and compensation. Flexibility in your working environment is important to maintaining balance and QBE is dedicated to ensuring employees achieve personal and professional integration by providing the opportunity for hybrid work arrangements.

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

$ads={2}

 

.