About the Role
We are looking for someone with great customer service ability, who is excited to help people and solve problems to join our Community Support team. This person is positive, personable, passionate, and good at multitasking. As a contributor on the Community Support team, you are a confident decision-maker, strong verbal and written communicator, are a proactive problem-solver and able to work cross-departmentally with ease.
What You’ll Do
- Work as a member of our Community Support team to provide excellent support both internally and externally
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Handle a high volume of community and privacy support cases accurately and efficiently, including content moderation, profile and technical issues- Maintain high quality customer experience through support channels
- Educate users on site policies, benefits and opportunities to improve their experience
- Work on special projects relating to the Houzz community
- Maintain an understanding of the related support requirements and sound decision-making in support of Houzz policies and company objectives
At a Minimum, We’d Like You to Have
- Superior customer support skills
- Proven ability to investigate problems, use good judgment, and convey technical findings clearly, both in written and verbal forms
- Exceptional problem solving abilities
- Strong attention-to-detail to create and document processes and procedures
- 6 months - 1 year of customer support experience
- Ability to work effectively in a fast-paced environment
Ideally, You'll Also Have
- Experience with monitoring user generated content in online communities
- Familiarity with the Houzz site and app
- Bachelor's degree
- Experience with a ticket-based support platform
- Experience with Salesforce Lightning and Google Suite
- Passion for social media and helping others
Compensation, Benefits and Perks
This role has a base pay rate of $19.71 - $24.52. We offer competitive benefits that support you and your family as part of your total rewards package at Houzz
Benefits and perks include:
- Paid Time Off (PTO)
- Home internet stipend
- Medical, dental, and vision benefits
- Maternity/paternity leave program
- Employee Assistance Program (EAP)
- Professional Development Reimbursement Program
- 401(k) retirement savings plans (Pre-Tax and Roth)
- Flexible Spending Accounts (FSA) - Medical & Dependent Care
- Health Savings Account (HSA) with company contribution
- Healthy at Houzz program
Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation.
We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers’ efforts to be themselves and share their lives at work.
If you would like assistance or an accommodation due to a disability, please email us at accommodations@houzz.com. This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process.
Houzz is an Equal Opportunity Employer. M/F/Disability/Veterans
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Be Who You Are and Do What You Love at Houzz
About Houzz
When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality.
So they built Houzz.
Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro (
houzz.com/pro
) provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably.
Our Mission and Core Values
We're proud to say there's no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we’re all here for one purpose: make the home remodeling and design process more fun and productive for everyone.
Our Mission
To create the best experience for home renovation and design.
Our Core Values
We’re a Family
At Houzz, we collaborate to accomplish our goals, always working as a team. We aim to build a culture of inclusion — celebrating and leveraging our differences for the betterment of one another, our products and our community. We take pride in making each person feel at home.
We Build the Future
Houzz is revolutionizing the home remodeling and design industry. Our global community of more than 65 million homeowners and home design enthusiasts use our platform to make their home dreams a reality, and over 3 million home professionals grow and manage their businesses with Houzz Pro. Houzz has been named one of the most innovative companies in the world by CNBC and others, and is backed by top venture capitalists. At Houzz, you can help build the future of an industry worth over $1 trillion in the U.S. and Europe alone.
We Make Things Happen
Our team members play a key role in guiding the direction of our company and work across multiple groups to implement fresh ideas that make Houzz the industry leader. If you are interested in transforming the lives of the tens of millions of people who are designing, remodeling and decorating their homes – and the millions of pros using Houzz Pro software to run more profitable, efficient businesses – you’ve found the right place!
By applying for a job with us, you acknowledge and agree to the terms of our
Job Applicant Privacy Notice
.
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