JOB SUMMARY
The Intake Data Entry Specialist works under the supervision of the Intake Manager and COO. The primary functions of this position are to initiate and facilitate the referral intake process for patients in all stages of life, facilitate the flow of patient information to/from staff nurses, patients and physicians, and to assist staff with problem solving with a focus on customer service and sales opportunities. Performs other appropriate duties as assigned.
PRIMARY JOB DUTIES
Enters referrals as they are called or arrive in the office. Collaborates with intake RNs / LPNs for disposition of referrals.
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Appropriately communicates information according to department policies and procedures. Answers phones as necessary to maintain customer service standards.
Organizes and performs work effectively and efficiently.
Maintains and adjusts schedule to enhance department performance.
Maintains and promotes customer loyalty.
Effectively demonstrates the mission, vision and values of the agency on a daily basis.
JOB SPECIFICATIONS
Education: High School Diploma or equivalent. Secondary education preferred.
Licensure / Certification: Not required.
Experience: At least two years computer experience, preferably in the field of healthcare. Prior experience in customer service/physician relations preferred. Experience with medical insurance verification required.
Essential Technical Skills: Must be able to write, use the telephone, read and speak clearly. Computer literate and demonstrated experience with Microsoft Office.
Interpersonal Skills: Must possess excellent communications skills. Ability to develop and maintain working relationships with patients, staff and public. Effective listening skills.
Essential Physical Requirements: Ability to sit/stand for extended periods of time. Must be able to stoop, bend, sit, and ability to operate office equipment.
Essential Mental Requirements: Ability to deal effectively in stressful situations. Ability to organize and prioritize, learn new skills and techniques. Able to learn and use supportive services.
Essential sensory requirements: Visual acuity, touch, hearing and speaking.
Exposure to Hazards: Office environment, toner for office machines, pitch of printers and computers.
Other – Hours of Work: Full time position. Office hours are 9:00 – 6:00 pm., Monday-Friday. Schedule may vary. Occasional need for flexible hours to accommodate department needs. Fully Remote!
Must have valid North Carolina driver’s license and an operational vehicle.
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