PATIENT SERVICES SPECIALIST 2
Location: Seattle Washington
Description: University of Washington is currently interviewing PATIENT SERVICES SPECIALIST 2 right now, this career will be placed in Washington. More complete informations about this career opportunity kindly read the description below. Join our award-winning team at University of Washington Medical Center (UWMC). Among the top dozen medical centers in the United States as rated by U.S. News & Worl! d Report's "America's Best Hospitals," UWMC prides itself on compassionate patient care as well as its pioneering medical advances. UWMC is operated by the University of Washington (UW) and serves as a training site for UW’s School of Medicine. The University of Washington is proud to be one of the nation’s premier educational and research institutions. Our people are the most important asset in our pursuit of achieving excellence in education, research, and community service. Our staff not only enjoys outstanding benefits and professional growth opportunities, but also an environment noted for diversity, community involvement, intellectual excitement, artistic pursuits, and natural beauty.
The UWMC Otolaryngology - Head and Neck Surgery Center has an outstanding opportunity for a part time 50% Patient Services Specialist 1 or 2 . This position demonstrates service excellence standards in independently performing patient support services.
MAJOR RESP! ONSIBILITIES:
PATIENT INTERFACE:
Greet pati! ents and families.
Ensure positive and professional first impression of the clinic.
Maintain pleasant atmosphere of waiting areas.
Coordinate clerical patient care activities and/or specialized technical duties unique to the assigned clinic to assure accurate and expedited patient check-in and discharge, including obtaining consents for care and referral information.
Advocate for the patient/family by locating appropriate staff to address concerns.
Provide telephone screening of patient medical problems and severity of condition.
Triage patient telephone calls to clinical staff; obtain necessary information for the return call; initiate emergency procedure when necessary.
Communicate various types of information to patients, referral agencies, departments, physicians and the community.
Demonstrate proactive, professional communication across and within department to facilitate smooth workflow, and to en! sure department is positively represented throughout the organization.
Perform cashiering duties for patient co-payments, when appropriate.
CUSTOMER SERVICE AND TEAM BEHAVIORS:
Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting.
Greet patient and family with a smile; communicate pleasantly and in manner that optimizes patient privacy.
Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation.
Appropriately direct patients and others to other departments across the medical center.
Act promptly and effectively during an emergency situation.
Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements.
Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities.
Demonstrate support for clinic and divisional policies and procedures.
Promote and contribute to the development of team in clinic and working relationships between the clinic and other departments/disciplines.
Arrange for patient transportation to outside facilities; request patient transportation within facility and escort patients to various treatment areas (if needed).
APPOINTING:
Schedule appointments for patients, and order interpreter when appropriate.
Register patients; verify, collect and update demographic and financial information and assign appropriate payor plans.
Perform basic financial eligibility screening, verify patient’s health plan & primary care provider, and follow managed care protocols. Complete Medicar! e as a Secondary payor form and obtain necessary signatures for consents.
Facilitate patient check-in and check-out including all necessary patient paper work.
OFFICE TASKS:
Process clinic charge documents to assure completion and accuracy within acceptable time frame.
Perform office tasks as needed including distribution of mail, creation of clinic-specific patient packets, and processing loose medical records papers.
Maintain and use supplies and equipment in a cost-effective manner.
Respond to inquiries by the appropriate route (telephone, fax, or email) and route to the appropriate individual.
As an employee you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please view this page .
Requirements:
The Patient Services Specialist will be hired as either a 1-Trainee or a 2 depending on experience. The requirements are as fo! llows:
PATIENT SERVICES SPECIALISTS 1-TRAINEE: High Sch! ool graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
PATIENT SERVICES SPECIALISTS 2: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
The University of Washington is a leader in environmental stewardship & sustainability , and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu .
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If you were eligible to this career, please email us your resume, with salary requirements and a resume to University of Washington.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Tue, 25 Jun 2013 01:59:59 GMT