- 1+ years of experience working directly with customers to resolve issues (including minimum 6 months of email support experience)
- Ability to summarize technical customer issues into notes that are readable by other stakeholders (you can paraphrase a complex issue while writing for comprehension).
- Native in Korean (written and verbal).
- Proficient in English (written and verbal).
- Experience of working in a team setting.
- Proficiency in MS Office, with an emphasis on Excel.
- Familiarity with Web Technologies and the Internet.
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon’s cloud product line, referred as Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. AWS is looking for an experienced and qualified personnel to join its Customer Service team in Korea focusing on Amazon’s AWS.
AWS Customer Service provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We help our customers understand what Cloud Computing is all about, and whether it can be useful for their business needs. We also help with account and billing related inquiries, and interface with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.
As an AWS Customer Support Associate, you'll handle incoming customer contacts through email, phone and/or chat and assist the customers with their billing and account issues. While you will not be expected to provide technical support, you will liaise with the internal tech team to troubleshoot billing and account issues that are closely tied with technical inquiries. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.
In addition, your responsibilities will include, but will not be limited to, the following:
AWS Customer Service팀은 AWS 고객의 빌링 및 계정 이슈를 지원하고 있습니다. 직접적인 기술지원은 제공하지 않지만, 기술적인 측면과 밀접하게 연관된 고객의 빌링/계정 이슈를 해결하는 과정에서 내부 기술팀과 협업을 진행합니다. 주요 업무는 이메일, 전화, 채팅을 통해 접수되는 고객분들의 지원 요청을 처리하여 이슈를 해결해드리는 것입니다.
About the team
About Us
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
AWS Customer Service provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We help our customers understand what Cloud Computing is all about, and whether it can be useful for their business needs. We also help with account and billing related inquiries, and interface with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.
As an AWS Customer Support Associate, you'll handle incoming customer contacts through email, phone and/or chat and assist the customers with their billing and account issues. While you will not be expected to provide technical support, you will liaise with the internal tech team to troubleshoot billing and account issues that are closely tied with technical inquiries. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.
In addition, your responsibilities will include, but will not be limited to, the following:
- Providing prompt, efficient, detailed, customer-oriented service to AWS customers.
- Working with other customer support teams to ensure a consistent and high-quality level of support.
- Being a voice and advocate for our customers when something doesn’t feel right.
- Driving projects that improve support-related processes.
- Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
- Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Assisting with customer communication during Amazon’s AWS critical launches and support events.
- Assuming responsibility for developing detailed knowledge about specific product lines and features.
- Making sure internal knowledge reference pages are updated.
- Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.
AWS Customer Service팀은 AWS 고객의 빌링 및 계정 이슈를 지원하고 있습니다. 직접적인 기술지원은 제공하지 않지만, 기술적인 측면과 밀접하게 연관된 고객의 빌링/계정 이슈를 해결하는 과정에서 내부 기술팀과 협업을 진행합니다. 주요 업무는 이메일, 전화, 채팅을 통해 접수되는 고객분들의 지원 요청을 처리하여 이슈를 해결해드리는 것입니다.
About the team
About Us
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
- Account and billing inquiries handling experience.
- Experience in Technical Support.
- A drive to dig into the details of a system or process to solve customer problems.
- Some college experience in a technical field.
- Excitement to learn new technologies and help customers succeed.
- Excellent oral and written communication skills.
- Proven success in a fast paced support environment.
아마존은 구성원의 다양성과 포용적 기업정책 및 조직문화를 만들어 가고 있습니다. 아마존은 공정한 기회를 제공하며, 인종, 국적, 성별, 성별정체성, 성적지향, 나이, 보훈, 장애여부 등 업무수행와 관련없는 다양성을 차별하지 않습니다.
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